Support
Frequently asked questions
Straight answers for procurement and operations teams.
What are the minimum order volumes?
We primarily support recurring B2B procurement. Minimum commercial volumes depend on the product category, supplier lane, and packaging. During onboarding we align on MOQs, cadence, and forecast so operations stay predictable.
How is logistics handled?
Silvertrade structures consolidation, quality checkpoints, and customs preparation with temperature-controlled handling where required. We coordinate hub operations and border crossing so deliveries match your receiving windows and compliance needs.
Do you work with buyers outside the Nordics?
Yes. Many partners use our Nordic hub as a gateway for EU and export lanes. We scope incoterms, documentation, and lane design based on your destination markets.
How do we request access?
Submit a request through the onboarding form. Our team reviews each application and typically responds within one business day with next steps.
What documentation do you provide for compliance?
We align on certificates, specifications, and traceability requirements as part of supplier onboarding. Exact document packs depend on your category and market regulations.